Hospitality Assistant

Hours: Zero hour contract

Key accountabilities

• Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
• Keep facilities clean and presentable.
• Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements.
• Promote residents’ engagement and use of facilities at the village, including hard to reach residents.
• Monitor and report any problems to Facilities lead.
• Process payments accurately and ensure accurate records are kept.

What we’re looking for

• A good knowledge of older people and the issues pertaining to them.
• Sound knowledge of relevant Health and Safety legislation.
• Experience in managing budgets.
• Knowledge of safeguarding vulnerable adults (desirable).
• Experience of working in a customer facing environment.
• Level 2 Food Safety Certificate (desirable).
• Willingness to work towards Level 2 Food Safety Certificate (if not held).

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

• Blue Light Card discount
• holiday trade scheme
• volunteer days
• Occupational Sick Pay
• Occupational Maternity Pay
• As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made and where applicable.

An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.

Closing date for applications is 5 October 2026.

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