Inbound Customer Service Advisor: Repairs Helpdesk

Ian Williams Ltd. in Birmingham is seeking an Inbound Customer Service Advisor to join our National Helpdesk (iwhub).

You will handle high-volume inbound calls regarding repairs and maintenance from residents and social housing clients, delivering first-class service within SLAs and KPIs. Based in our Birmingham office, you will input accurate notes, support dispatch with the right information, and contribute to daily KPI reports while enjoying a competitive salary and benefits package including

#J-18808-Ljbffr…