2nd Line IT Support Technician – Grow Your Tech Career

Appello Careline Limited in New Milton is seeking a Service Desk Technician (2nd Line) to support customers with escalating issues and hands-on troubleshooting in a fast-paced, customer-focused environment. You will be a proactive problem-solver, able to translate complex IT issues into clear solutions and to work closely with the service desk team.

As a 2nd Line Technician you will triage incidents, diagnose root causes, document interactions, and keep customers informed of progress.

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