Head of Key & Mid-Market Customer Experience

Business Stream in Edinburgh is seeking a strategic Head of Key and Mid-Market Customer Service to lead the delivery of our multi-channel support for valued customers, shaping experiences that build loyalty and growth. You’ll lead a team of over 20, drive high-performance coaching, and collaborate with colleagues and third‑party partners to remove friction and align around the customer journey.

This role blends customer insight with commercial thinking and offers hybrid working with 4 days in

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