Freelance Operations & Housekeeping Associate – London
Flexible Part-Time Work | £18+ per hour
Are you looking for flexible work that fits around your existing commitments?
Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.
About Us
Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.
Requirements
Role Overview
As an Operations Associate, you’ll play a hands–on role in delivering exceptional guest experiences and supporting the day-to–day operations of our properties. You’ll be the on‑the‑ground problem solver, fixer and friendly face that keeps everything running smoothly.
Key Responsibilities
- Fixing small handyman / maintenance jobs
- Delivering guest essentials and equipment to properties as needed
- Assisting guests with check-in, key exchanges and property access
- Running errands to resolve in‑stay guest requests
- Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
- Conducting spot checks and reporting maintenance issues
- Assisting with linen stock management at the local storage unit
- Using the Pass the Keys app to log jobs, upload photos, and report damage or issues
What We’re Looking For
- Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
- A reliable and punctual approach as our guests experience depend on a timely approach
- High standards and attention to detail, especially when it comes to cleaning and presentation
- Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
- Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
- Confident using a smartphone and mobile apps for job tracking and communication
- An understanding of short‑let hospitality (e.g. Airbnb) and guest expectations
- A good working knowledge of London’s layout and neighbourhoods
- Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
- Basic handyman skills are a bonus — and having your own tools is essential for these tasks
Benefits
- £18 per hour, depending on the task and time of day
- Flexible freelance work that fits around your lifestyle
- Immediate start with ongoing support from a friendly, professional team
A chance to grow with one of the UK’s fastest-growing short-let platforms
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