Senior Citizen Experience Lead, Bus Network

South Yorkshire Combined Mayoral Authority seeks a Citizen Experience Lead (Bus Franchising) to steer the customer and citizen experience across The People’s Network. The role sits in the Change and Citizen Experience department and is based at the Sheffield Head Office with hybrid working.

You will shape customer services, information and communication approaches that underpin bus franchise delivery. With strong experience in customer experience, service design or transformation, you will

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