Service Support Coordinator

Service Support & Operations Coordinator

Location: Liverpool

Job Type: Office-Based

Sector: Renewable Energy / Manufacturing

Lupa Collective is recruiting on behalf of an established international company operating within the renewable energy sector.

We are looking for an organised and proactive Service Support & Operations Coordinator to join their Liverpool-based team.

This is an excellent opportunity for someone with experience in logistics, order processing, customer service or operational support who is looking to develop their career within a growing global business.

The Role

You will play a key role in supporting the after-sales service department, ensuring customer orders, replacement products and service requests are processed efficiently.

Key Responsibilities:

• Process customer returns and replacement orders (RMAs).
• Coordinate spare parts orders and deliveries.
• Arrange the dispatch of replacement products and collection of returned items.
• Monitor stock levels and support inventory management.
• Maintain accurate records and update the company’s CRM system.
• Liaise with customers regarding service requests and order updates.
• Escalate technical enquiries to the appropriate teams.
• Work closely with internal departments to ensure a high standard of customer service.

What We’re Looking For:

• Previous experience in logistics, operations, order processing or customer service.
• Strong organisational and administrative skills.
• Experience using CRM systems and maintaining accurate records.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks and work independently.
• A proactive, flexible and positive approach to work.
• Good attention to detail.

Desirable but not essential:

• Experience within renewable energy, solar technology or electrical manufacturing.
• Knowledge of returns management (RMA) processes.
• Additional European language skills.

What’s on Offer?

• Opportunity to join an established international business.
• A supportive and collaborative working environment.
• Exposure to the growing renewable energy industry.
• Opportunities for professional development.
• Potential opportunities to support European trade shows and events.

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