Inbound Customer Service Advisor – Repairs & Helpdesk

Ian Williams Ltd is hiring an Inbound Customer Service Advisor for the National Helpdesk (iwhub). You will handle repairs and maintenance queries from social housing clients and residents, delivering first-class service while meeting SLAs and KPIs.

The role offers a competitive base salary and benefits, with focus on customer satisfaction and teamwork within a fast-paced, supportive environment.

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