Hybrid Multi-Channel Customer Service Advisor

Ashford Borough Council is seeking a customer service adviser to be the first point of contact for residents, businesses, and visitors. You will handle enquiries via telephone, in person, email, webchat and social channels to provide accurate information and a great experience.

You will work as part of a supportive team, using various IT systems and undertaking payments, applications and document verifications, with hybrid working to support life balance and development.

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