Resident Experience & Complaints Officer

Company: CIH International Housing Group
Apply for the Resident Experience & Complaints Officer
Location: London
Job Description:

Mears Group is hiring a Complaints Officer to join the team working with Octavia Housing Association to provide front-facing support for all complaints. Location is West London, with a full-time permanent contract. You will deliver high-quality service, resolve queries, and support social value initiatives within the contract.

The role emphasizes customer-centric communication, documentation, and collaboration with local teams to improve service delivery for residents and partners.

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Posted: September 21st, 2026