Diabetes Helpline Advisor – Hybrid, Learning & Support

Diabetes UK in London is seeking a Helpline Advisor to join our Helpline and provide high-quality health information and emotional support to people living with or affected by diabetes.

You will communicate clearly on the phone and in writing, handle distressed callers with empathy, update your knowledge from information updates, and use IT and CRM systems to record interactions while meeting service level agreements.

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