Sales Assistant

Company: Dr. Martens
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Job Description:

We’re looking for a Senior Sales Assistant to join our fantastic York Outlet for 30 hours per week. THE GIG Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager. THE STUFF THAT SETS YOU APART

  • Achieving your own sales targets and motivating the team to reach theirs
  • Provide excellent customer service at all times
  • Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
  • Follow all H&S procedures to maintain a healthy, safe and tidy work environment
  • Handle till transactions in line with operating procedures Handle more complex enquiries from customers
  • Assist management team in coaching and mentoring more junior members of the team
  • Act as key holder and assume responsibility for store for short periods in the absence of the manager
  • Any other reasonable task as instructed by the store management teamSimilar experience in a key holder or supervisory role with elevated Sales Assistant responsibility
  • Working with a fashion/lifestyle brand would be a bonus!
  • Strong understanding of customer service and how this can be driven in a team
  • Strong communication skills with the ability to inspire
  • Commercial mindset – Experience with revenue-driving targets and the ability to support team members reaching them
  • Experience of leading a team to drive sales
  • Professional, but also authentic and fearless!Welcome pair of Docs
  • 65% off all footwear & 50% off all accessories
  • Opportunities for growth
  • Bonus incentives
  • 2 paid volunteer days per year
  • Pension contribution
  • Complimentary access to virtual GP via the RetailTrust
  • Access to our Employee Assistance Programme & Mental Health First Aiders

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Posted: September 21st, 2026