Mandarin-speaking Reservations & Ticketing Agent

This is an excellent opportunity for an experienced airline reservations professional with strong Amadeus, fares and e-ticketing knowledge to join a friendly, multicultural team in the heart of the City. I’m currently working with a leading international aviation services company that is looking to appoint a Mandarin-speaking Reservations & Ticketing Agent to support one of its major airline clients in London.

Job Title: Mandarin-speaking Reservations & Ticketing Agent

Location: Liverpool Street/Moorgate, London

Work Style: Full-time, office-based

Working Hours: 37.5 hours per week

Salary: up to ￡29,000 + benefits

Key Responsibilities

• Handle reservation enquiries from passengers and travel trade partners
• Create and amend airline bookings, including ancillaries and seat requests
• Issue and reissue tickets and EMDs using Amadeus
• Manage fare calculations, including automatic and manual fare builds
• Process payments, invoices, refunds, upgrades and rerouting requests
• Support group bookings and tour operator allocations
• Prepare daily and monthly sales reports and reconciliations
• Liaise with the airline’s local management team and Head Office
• Deliver excellent customer service by telephone, email and face-to-face

Requirement

• Fluent Mandarin, including speaking, reading and writing
• Good written and spoken English
• At least two years’ experience in airline reservations and ticketing
• Strong experience using Amadeus
• Good knowledge of airline fares and e-ticketing
• Confident handling ticket changes, reissues and customer enquiries
• Strong numerical skills and excellent attention to detail
• Professional, organised and able to work effectively under pressure
• Good knowledge of Microsoft Word, Excel and Outlook

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