Fulfil your potential in hospitals that make history:
Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.
With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.
We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.
We have a rich heritage and an ambitious vision for the future of our patients and local communities.
With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.
We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.
Job overview
We are looking for a friendly, reliable and enthusiastic Catering Assistant to join our Retail team at Imperial College Healthcare NHS Trust. You will provide excellent customer service to patients, staff and visitors across our restaurants, cafés and coffee shops.
The role includes preparing and serving food, hot and cold drinks and barista-style coffees; operating tills and handling payments; replenishing and promoting products; and keeping service areas clean, safe and welcoming.
You will work efficiently as part of a busy team, follow food safety, hygiene, allergen, health and safety and Trust procedures, and help deliver a consistently high-quality retail catering experience.
Main duties of the job
- Provide a welcoming, courteous and efficient service to patients, visitors and Trust staff, responding appropriately to enquiries and referring complaints or concerns to the supervisor when required.
- Prepare, present and serve hot and cold food, snacks and beverages in accordance with approved recipes, portion controls, allergen procedures and food safety standards.
- Operate tills and other point-of-sale equipment accurately, process cash and electronic payments, issue receipts and follow local cash-handling, security and end-of-shift procedures.
- Set up, replenish and maintain retail displays, counters, fridges, vending areas and condiment stations, ensuring products are attractively presented, correctly priced and available throughout service.
- Check product dates and condition, rotate stock using first-expiry-first-out principles, record wastage accurately and report shortages, damaged goods or quality concerns promptly.
- Receive deliveries, check quantities and product condition against documentation, store goods safely and assist with stock counts and inventory control.
- Maintain high standards of cleanliness and hygiene in kitchens, pantries, retail outlets, restaurants and storage areas, including cleaning counters, equipment, crockery, utensils, fixtures and work surfaces in line with cleaning schedules.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share.
Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people’s health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
- Food hygiene level 2 or above
Experience
- Knowledge of relevant catering policies and procedures
- Coffee making.
Skills/Knowledge/ Abilities
- Ability to understand detailed instructions
- Able to work independently and professionally – dealing with stressful and changeable situations
- Positive attitude, energy and enthusiasm.
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration – GOV.UK
We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).
Vacancy Closing Date
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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