Customer Services Support

Job Description

n

n

Become a Key Player in One of the UK’s Fastest-Growing Electrical Brands!

n

Are you driven by a passion for exceptional customer service? Do you thrive on problem-solving, building meaningful relationships, and working in a dynamic environment? If so, we want you on our team!

n

n

At FuseBox, we're not just another electrical brand; we're a rapidly growing innovator known for top-quality products and outstanding customer support. Based in our vibrant Kilmarnock Head Office, you’ll play a crucial role in ensuring our customers have an unforgettable experience every single day.

n

n

At FuseBox, we believe in empowering our team. Our commitment is to create a supportive, lively workplace where everyone can flourish, learn, and evolve with us.

n

n

Why You’ll Love Working with Us:

n

n

We don’t just offer a competitive salary; we provide a plethora of fantastic benefits, including:

n

n

n
• Performance Bonuses that reward your hard work.

n

• 28 Days of Holiday (including bank holidays) to recharge.

n

• Company Pension Scheme to secure your future.

n

• Free On-Site Parking.

n

• Ongoing Training and Development to help you grow.

n

n

n

Discover FuseBox

n

n

Founded in 2017, FuseBox has rapidly emerged as a leader in circuit protection solutions across the UK. We pride ourselves on crafting simple, reliable, and easy-to-install products that make electricians smile. With a focus on quality, innovation, and unparalleled customer experience, we’re dedicated to excellence in the electrical industry.

n

n

The Role Awaits You!

n

n

As a Customer Services Support Representative, you will be the friendly voice of FuseBox, providing our customers with a professional, adaptable, and solution-oriented experience.

n

n

Your Key Responsibilities Will Include:

n

n

n
• Engaging with customers through inbound and outbound calls.

n

• Accurately processing sales orders using SAP.

n

• Managing customer requests and order changes seamlessly.

n

• Responding promptly to emails and customer inquiries.

n

• Building strong relationships through stellar service.

n

• Efficiently resolving customer queries with a proactive approach.

n

• Collaborating smoothly with our internal teams to enhance service delivery.

n

• Supporting your team with various tasks as needed.

n

n

n

What We’re Looking For in You:

n

We're searching for a candidate who:

n

n

n
• Is passionate about delivering outstanding customer service.

n

• Enjoys helping others and finding innovative solutions.

n

• Thrives in a bustling, fast-paced setting.

n

• Exudes confidence, positivity, and resilience.

n

• Pays meticulous attention to detail and accuracy.

n

• Is highly organized and possesses excellent time management skills.

n

• Can effectively prioritize and multitask while being a team player.

n

• Has a track record of meeting KPIs and performance goals.

n

• Is eager to learn and grow within the company.

n

n

n

Essential Skills & Experience:

n

n

n
• Proven experience in a telephone-based customer service role.

n

• Strong communication skills, both written and verbal.

n

• Proficient in Microsoft Office applications.

n

• Excellent organizational and administrative skills.

n

n

n

Desirable Skills:

n

n

n
• Experience with SAP (training is available).

n

• Familiarity with sales order processing environments.

n

n

n

Be Part of Something Bigger!

n

n

At FuseBox, we’re not just on a journey; we’re on the path to redefining customer service in our industry. If you’re motivated, enthusiastic, and committed to delivering extraordinary customer experiences, let’s connect!

n

Apply today and embark on an exciting career with the FuseBox team!

n

n

…