Job Description
n Office Manager n Location: Glasgow & Edinburgh n Salary: Up to £31,000 + performance bonusn Hours: Full-time, Monday to Fridayn Reporting to: Managing Directorn n n We are currently recruiting for an experienced and commercially minded Office Manager to take responsibility for the day-to-day management, customer experience and commercial performance of a busy professional workspace.n n n This is a hands-on position suited to someone who enjoys being at the heart of a site, building strong relationships, creating an engaging environment and identifying opportunities to improve both customer satisfaction and revenue.n n n As Office Manager, you will have responsibility for the overall performance and smooth running of the centre, working closely with senior management to deliver occupancy, revenue and customer engagement targets.n n Your responsibilities will include:n n n
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- Taking ownership of occupancy, revenue and commercial performance
- Managing enquiries, viewings and new customer opportunities
- Building strong relationships with existing customers to support retention and growth
- Identifying opportunities to increase revenue through additional services, workspace and events
- Organising and coordinating events and activities to encourage customer engagement
- Developing relationships with local businesses and external partners
- Overseeing the day-to-day operation and presentation of the centre
- Managing suppliers, contractors and facilities-related issues
- Responding to customer queries and resolving issues promptly
- Maintaining high standards of health, safety, cleanliness and presentation
- Monitoring budgets, costs and key performance indicators
- Providing regular performance updates to senior management
- Identifying operational or commercial risks and taking appropriate action
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n We are looking for someone who is:n n n
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- Commercially aware and comfortable working towards targets
- Experienced in a customer-facing, hospitality, property, leisure, workspace or similar environment
- Confident communicating with customers, suppliers, partners and senior stakeholders
- Highly organised with the ability to manage competing priorities
- Proactive and comfortable working independently
- Solutions-focused with strong problem-solving skills
- Professional, personable and customer-focused
- Detail-oriented with high standards
- Energetic and confident in creating a welcoming and engaging environment
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You will be expected to travel between Edinburgh and Glasgow for this role, all transport to Edinburgh will be funded and hours differ when travelling through to Edinburgh. n n n For more information please reach out to Codie Smith at Pertemps.n
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