Travel Consultant

About the role

As a Travel Consultant, you’ll be the primary point of contact for business customers — handling incoming requests by phone and email, and providing active travel consultation from itinerary details through to up-selling relevant products.

You bring an extensive, applicable understanding of the travel industry. You work independently, take initiative, and are trusted to run with requests without close supervision — while also acting as a first point of contact for teammates, guiding them on policy and procedure, joining operations projects, and coaching consultants when the team lead is away.

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What you’ll do

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For the customer:

• Expertly use the companies Travel’s tools and systems to complete requests accurately
• Anticipate and help resolve challenges before they reach the customer
• Respond promptly and give every request your full attention
• Review operational and commercial processes and suggest improvements
• Manage quality, including error handling, and support projects as assigned

For the team:

• Act as a first point of contact for teammates, answering questions on policy and procedure
• Provide day-to-day support to keep requests moving smoothly
• Join project teams working on operational improvements
• Coach travel consultants when the team lead is unavailable
• Meet individual and team goals

About you

• 1-3 years travel agent experience
• Strong attention to detail — accurate even under pressure
• Comfortable in a fast-paced, 24/7 service environment
• Proven collaboration across a global, multi-regional operation
• Solid working knowledge of travel industry policies, procedures and processes
• Advanced skills on GDS Amadeus preferred, other Global Distribution Systems considered
• Strong written and verbal communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Excellent, demonstrated customer service and problem resolution skills

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