Service Designer: Hybrid Customer Experience Transformation

Civic Recruitment Limited is seeking a skilled Service Designer to join the CAST Programme for Lambeth Council. The role focuses on analyzing customer journeys, identifying operational challenges, and delivering improvements across processes, communications, and policies.

Hybrid working with 2 days in office and 3 days remote. Ideal candidates will have extensive service design, business analysis, and process improvement experience, with a track record in public sector transformation and

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