Senior Consumer Duty & Complaints Manager

DNA Payments in London is seeking a Consumer Duty Manager to lead the FCA Consumer Duty strategy, oversee customer complaints, and ensure fair outcomes. The role reports to the CEO and collaborates with cross-functional teams to embed regulatory requirements across products and services.

The successful candidate will manage end-to-end complaints, drive root-cause analysis, and deliver MI to senior leadership while supporting audits and regulatory requests.

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