CX Transformation Lead: AI-Powered Customer Experience

Capco is recruiting a CX Transformation Specialist for its Product & Experience practice in London. You will shape customer strategies and operating models, collaborating with senior stakeholders to deliver AI-powered, customer-centric transformations across banking, insurance and payments.

You will design journeys, conduct research, and translate insights into strategic recommendations while working in a cross-disciplinary team in a hybrid environment.

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