Customer Success Enablement Coach

IRIS Software Group in Manchester is seeking a Performance Lead – Customer Success & Renewals to elevate our teams from ticket-based support to proactive, outcome-driven customer conversations. This hands-on coaching role partners with managers and Learning & Development to translate performance data into practical action.

You won’t manage the team directly; instead you’ll model best practices, reinforce consistent coaching, and help staff build confidence, adoption, and renewal outcomes

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