Customer Strategy & Transformation Manager

Merkle in London is seeking a Manager, Customer Strategy to lead high‑impact customer strategy and transformation engagements within a hybrid work setup. You will collaborate with CRM and CX initiatives, shape practical roadmaps, and deliver measurable client outcomes.

The role requires experience in customer strategy or CRM within a consultancy, strong storytelling and stakeholder management, and comfort turning data into convincing narratives for senior stakeholders.

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