Principal Tech Support Lead — Cloud & API Incidents

Elite Technology seeks a Principal Technical Support Analyst to lead a Tier 2 team for our cloud, API, and platform support. You will diagnose complex issues, partner with Engineering and Product, and ensure fast, accurate resolutions for senior customer stakeholders.

This is a hybrid role based in the UK time zone (GMT/BST) with opportunities to influence incident response and AI‑driven triage. You will guide a team of experts, drive playbooks, and own end‑to‑end incident resolution, while

#J-18808-Ljbffr…