Chief Manager- Cargo Sales (London)

• To lead the management and strategic development of cargo sales and service delivery within a designated international region, ensuring alignment with Air India’s global commercial objectives.




• To drive revenue growth, build strong customer relationships, and achieve sales targets through effective regional management and team leadership.




• To drive service quality, GHA management and regional operations network through effective leadership.

Key Accountabilities

Regional Leadership

• Oversee all aspects of cargo sales and service delivery in the region, establishing high standards of service quality in line with corporate strategies and targets.

Strategic Planning and Execution

• Develop and implement effective sales and service strategies within the region to maximize revenue generation and maintain competitive quality.

Stakeholder Coordination

• Liaise closely with station managers, ground handling teams, and corporate stakeholders to ensure coherent strategy execution and operational alignment.

Team Management and Development

• Lead a team of sales professionals, setting clear objectives and providing support and guidance to ensure successful task execution and professional growth.




• Administrative lead for operations team based at international stations falling within the designated regions Market Intelligence and Pricing




• Build market intelligence on pricing and competitive strategies by coordinating with the Pricing & Revenue Management (P&RM) team, and applying insights to regional strategies.

Educational and Experience Requirements

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field. A Master’s degree is preferred.

Minimum: 5-7 years of sales experience, with at least 3 years in cargo operations, preferably in the aviation industry.

Desired

10+ years’ experience in the aviation industry with extensive knowledge of international cargo sales and operations, demonstrating successful regional management.

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