CX Operations Lead: Scale & Optimize Customer Experience

Company: Xero
Apply for the CX Operations Lead: Scale & Optimize Customer Experience
Location: Ancoats
Job Description:

Xero’s Melio division is seeking an experienced Operations Manager to lead operational strategy across Customer Experience, focusing on scalability, efficiency, and business performance within Manchester.

You will partner across product, engineering, data, operations and finance to deliver improvements, build dashboards, and develop a high-performing team for steady growth and exceptional customer outcomes.

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Posted: September 22nd, 2026