Senior Complaints Leader – Housing & Learning

Pinnacle Group is seeking a Complaints Manager for its Residential Management Services division. The role leads the Complaints Team, ensuring fair, timely, empathetic, and resolution-focused services across social/private housing while complying with Housing Ombudsman and other standards.

The postholder will champion a resident-first culture, use insights for service improvement and act as Ombudsman liaison. Hybrid role with travel to Chancery Lane, London.

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