Customer Retention & Success Manager

The Arch Company in London is seeking a Customer Retention Manager to lead proactive retention strategies across our customer base. You will handle day-to-day inquiries, promote self-service digital tools, and work with CRM data to identify risks, volumes, and growth opportunities, ensuring high levels of satisfaction and engagement.

You will collaborate with internal teams to deliver a joined-up customer experience, monitor KPIs, and drive improvements in onboarding, hub adoption, and data

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