Account Manager

• Own a portfolio of smaller accounts as the primary commercial point of contact
• Build and execute renewal plans to protect and grow existing ARR
• Identify and close upsell and cross-sell opportunities within existing accounts
• Meet retention and expansion targets across the assigned portfolio
• Run regular customer check-ins and business reviews
• Track usage, surface risks early, and reinforce Sparta’s customer value
• Maintain accurate account and opportunity records in HubSpot, including renewals pipeline and MEDDPICC qualification
• Partner with Customer Success on onboarding, adoption, and usage data
• Escalate at-risk accounts and work with the Head of Sales on recovery or win-back plans
• Support Account Directors on strategic enterprise accounts and develop toward larger accounts and senior sales responsibility

Requirements

• 2-3 years’ experience in an account management role, ideally in B2B SaaS, financial data or commodities
• Hands-on ownership of both retention and expansion, including running renewals and closing upsell and cross-sell opportunities
• Comfortable managing a high volume of smaller accounts and prioritising time effectively
• Strong written and verbal communication skills
• Organised and process-driven
• Working knowledge of CRM and AI tools
• Curiosity about commodities and energy markets and willingness to learn
• Resilient and proactive, comfortable working autonomously in a fast-paced, high-growth environment
• Prior exposure to commodities, energy markets, or financial/data services
• Experience with MEDDPICC or another value-selling framework
• Familiarity with HubSpot and Claude
• An additional European language

Core Competencies

Demonstrates expertise in account management with a focus on retention and expansion strategies, including upselling and cross-selling within B2B SaaS environments. Proficient in utilizing CRM tools like HubSpot and applying value-selling frameworks such as MEDDPICC to drive customer success and growth.

Highest-signal resume keywords

• Account Management
• Retention Strategies
• Upselling and Cross-Selling
• MEDDPICC Framework
• HubSpot Proficiency

Hard Skills

• Account Management
• Retention Strategies
• Upselling
• Cross-Selling
• MEDDPICC
• CRM Tools
• Data Analysis
• Customer Value Reinforcement
• Renewals Management
• Opportunity Tracking

Soft Skills

• Strong Communication Skills
• Organised
• Process-Driven
• Resilient
• Proactive

Industry Keywords

• B2B SaaS
• Financial Data
• Commodities
• Energy Markets
• Customer Success

Tools & Technologies

• HubSpot
• Claude
• AI Tools

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