Customer Operations Manager — Lead, Deliver & Improve

FFE Ltd is seeking a Customer Services Manager to lead its Customer Operations team, ensuring a seamless experience from order receipt through fulfilment and aftersales support. You will guide five professionals, align with Sales, Production, Procurement and Logistics, and drive continuous improvement across customer-facing processes.

The role requires a strong focus on delivery excellence, KPI management, and stakeholder engagement to sustain high customer satisfaction and operational

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