Customer Strategy & Assurance Lead – 12-Month FTC

Yorkshire Water is seeking a Customer Strategy Assurance Manager to join the Customer Experience Strategy & Assurance team in Leeds. The role focuses on assuring regulatory compliance, turning customer-focused regulation into actionable plans, and driving improvement in customer journeys.

You will work with senior stakeholders to mitigate risk, develop CX policies, and deliver value for customers while navigating regulatory expectations in a hybrid working setup.

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