B2B Associate Sales Manager

Overview

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with the Sales Director and external facing client.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly, monthly, or quarterly, ensuring high customer satisfaction.
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
• Remove roadblocks and help the team resolve challenges to support sales opportunities.
• Monitor and drive team call time and productivity; conduct weekly performance reviews and coaching sessions with all team members.
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
• Stay current on developments in client services and within the market and ensure the team is informed of the latest trends and market.
• Be a point of escalation for clients and respond promptly to any issues.
• Maintain a balanced level of communication with the Sales Director and external facing clients to foster and develop strategic client relationships.
• Work with client contacts on reporting and forecasting.
• Ensure the team understands and achieves operating plan targets, sales targets, and client performance targets (CPTs).
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner and build business relationships with all partners to ensure customer expectations are met.

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