Hybrid Senior Resource Planning Lead – AI-Driven

Everflow is recruiting a senior workforce planner to own end-to-end capacity, forecasting and scheduling for multiple channels and back-office workload. You’ll build forecasts, run capacity models and coordinate with contact centre managers to deliver practical schedules, while also owning Twilio telephony configurations from a planning perspective.

You will lead real-time performance, design analytics-driven improvements, and drive automation to raise efficiency.

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