Global Service Desk Lead | ITIL‑Driven Team Mentor

Rotork is seeking a Lead Service Desk Analyst to guide a high-performing IT support team across a global organisation. You will act as the senior UK-based escalation point, combining hands-on technical expertise with strong leadership to ensure best-in-class service aligned to ITIL standards and SLAs.

You’ll mentor analysts, coordinate daily activities, manage ticket flow to meet SLAs, and drive continuous improvement using ServiceNow and performance reporting.

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