Research & Campaigns Communications Coordinator
Hertsmere Citizens Advice are now looking to fill a brand new and exciting communications role, within our research and campaigns team, based in Elstree/Bwood
To do this, you will…
- Identify our achievements and impact from our data, case studies and outcomes, sharing this internally to inform the team and via our funder reports
- Support with our communication to partners and internally on social policy issues and campaigns that affect our clients
- Provide cover for and support the Social Media Coordinator as needed, including creating updates sharing our key messages
- Adapt Citizens Advice news articles for regular columns in local magazines and other media
- Contribute and help to deliver the external communications strategy(excluding social media)
- Identify and interpret trends in clients’issues and suggest relevant actions, including designing relevant educational copy for social media and publications
- Assist with creating external newsletters for stakeholders and clients
- Assist with creating quarterly internal R&C newsletters
- Contribute to training, internal communications and working well with colleagues
- Ensure our R&C activity does not expose CAH to reputational risk
- Help deliver the R&C plan
- Help prepare quarterly and annual R&C updates
What’s in it for you?
- make a real difference to people’s lives
- learn about a range of areas such as benefits, debt and housing, and how problems in these areas can affect clients and other residents in Hertsmere
- have a positive impact on someone else’s experience of volunteering with the local Citizens Advice
- meet people and build relationships with new volunteers
- have a positive impact in your community and on the broader society
And we’ll reimburse expenses too!
What do you need to have?
- Be friendly and approachable
- Be non-judgmental and respect views, values and cultures that are different to your own
- The ability to commit to, and work within, the aims, principles and policies of the Citizens Advice service and the values of Citizens Advice Hertsmere
- A clear understanding of social policy, how this affects our clients and what we can do to influence policymakers
- Contribute to creating a positive working environment in which equality and diversity and dignity at work is upheld and staff and volunteers are empowered and motivated to do their best
- Ability to communicate effectively verbally and in writing
- Be able to understand complex information and explain it so that others understand it
- Ability to analyse and interpret information and produce clear reports
- Ability to use IT systems and packages such as MS Office and Adobe Acrobat
- Ability to monitor and analyse data and statistics and to check accuracy of calculations
- Ability to contribute to a team, including the ability to prioritise own workload
- Commitment to undergo training in your role as required
- Have the enthusiasm and desire to support and motivate others
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
- Preferably have experience using Canva and Mailchimp(though training will be provided)
- Preferably have experience in creating copy and media for publication(though additional training will be provided)
How much time do you need to give?
1-2 full days a week, preferably a Wednesday or Thursday though this can be flexible.
Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+and non-binary people.
How to apply
Visit our website and click‘Apply Now’under Volunteering/Elstree
Related to
Reading & Writing
Coordination
Marketing & Communications
Campaigning
Social media
Research
Poverty reduction
Community & family
Getting there
We are based behind Allum Hall, which is opposite Elstree & Borehamwood train station
We provide free, confidential and impartial advice to help people with the problems they face
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