Customer Service Operations Leader | 33 Days Holiday & Private Medical

Loom Talent is supporting a leading service-based organisation in Reading to appoint an experienced Customer Service Manager – Operations. The role is site-based, Monday to Friday, and focuses on leading the customer service operation, improving processes and delivering high standards of service.

You will develop the team, work with colleagues across the business to resolve issues, and drive performance against commercial objectives. Strong leadership, analytics and collaboration are essential.

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