Lead CX Designer – Strategic Service Design (Hybrid, London)

Reply, Inc. is looking for a Lead CX Designer in Greater London who will strategically shape customer experience offerings for global brands. This hybrid role involves leading CX initiatives, building relationships with key clients, and mentoring design teams.

The ideal candidate should have significant experience in CX, strong communication skills, and a proven portfolio demonstrating customer-centred thinking. Join a diverse team committed to innovation and excellence.

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