Head of Key Accounts
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Leicester | Hybrid Working | Full-Time | Permanent Competitive Salary DOE
A growing and ambitious utilities business is seeking an experienced Head of Key Accounts to lead its Account Management function. This is an excellent opportunity for a commercially minded leader to take ownership of key client relationships, develop and mentor a high-performing team, and play a pivotal role in driving customer satisfaction, retention and business growth.
The successful candidate will act as the senior point of contact for strategic clients, ensuring exceptional service delivery while working closely with operational, commercial and technical teams to deliver long-term value.
The Role
The Head of Key Accounts will be responsible for overseeing key customer relationships, ensuring service excellence and delivering a proactive account management strategy. The role will combine leadership, client relationship management, commercial oversight and operational collaboration.
Key responsibilities will include:
Leadership & Strategy
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Leading, coaching and developing the Account Management team.
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Implementing and driving the overall account management strategy.
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Establishing KPIs and performance measures to ensure high levels of service delivery.
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Promoting a culture of continuous improvement, accountability and customer focus.
Client Relationship Management
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Acting as the senior escalation point for key clients.
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Building and maintaining strong relationships with senior stakeholders.
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Leading client review meetings and performance discussions.
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Ensuring client expectations are consistently met and exceeded.
Operational Excellence
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Working closely with internal teams to ensure a seamless customer experience.
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Monitoring service delivery performance and identifying opportunities for improvement.
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Managing escalations and mitigating service risks.
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Ensuring compliance with industry regulations, service standards and contractual obligations.
Commercial Growth
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Identifying opportunities to expand existing customer relationships.
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Supporting contract renewals, tender submissions and client proposals. xwwtmva
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Monitoring account performance and profitability.
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Providing strategic insight to s……