Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Front of House / Concierge / Customer Service Receptionist
Location: Newcastle City CentreSalary: £13.45 per hourHours: 24 hours per week (3 x 8-hour shifts)Working Pattern: Monday to Friday (rota basis)Contract: Temporary initially with the potential to become permanent
About the Role
We are recruiting for a professional, friendly and customer-focused Front of House / Concierge Receptionist to join a prestigious city-centre location in Newcastle.
This is an excellent opportunity for an experienced customer-facing professional who enjoys creating a welcoming environment and delivering exceptional service to visitors, guests, tenants and clients. The successful candidate will be the first point of contact for the building and will play a key role in ensuring a positive experience for everyone entering the premises.
The role is initially temporary but offers the opportunity to secure a permanent position for the right person.
Key Responsibilities
- Providing a professional and welcoming reception service to visitors, tenants and guests.
- Acting as the first point of contact both in person, by telephone and via email.
- Managing visitor sign-in procedures and maintaining security protocols.
- Handling enquiries efficiently and directing visitors to the appropriate person or department.
- Supporting the smooth day-to-day operation of the building.
- Assisting with the organisation and coordination of events held within the building.
- Ensuring reception and communal areas remain clean, tidy, professional and presentable at all times.
- Carrying out light housekeeping and tidying duties to maintain an immaculate environment.
- Managing diaries, bookings, meeting rooms and visitor arrangements where required.
- Completing general administration and data entry tasks.
- Building positive relationships with tenants, visitors, contractors and colleagues.
- Providing exceptional customer service and resolving queries in a professional manner.
- Supporting colleagues with additional duties as required.
Requirements
- Previous experience within a Front of House, Reception, Concierge, Customer Service or similar customer-facing role. xwwtmva
- Excellent communication and interpersonal skills.
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