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Job Type: Full TimeSalary: £26,624 per annum / £12.80 per hourBonus: On-target bonus of £2,400 per annumHours: Full-time, working on a rotating shift pattern, hybrid working once fully trained.
Monday – Friday: Shifts between 8.30am – 7.00pmSaturday: Shifts between 8.30am – 5.00pmSunday: 9.00am – 5.00pm during the Christmas peak period only
Weekend working is on a rota basis, with two days off in lieu when working a weekend.
We are recruiting for Customer Service Consultants to join a busy customer contact centre supporting a well-known premium retail brand.
This is an excellent opportunity for someone with strong customer service and communication skills who enjoys helping people and providing a genuinely high level of service.
You will communicate with customers across a variety of channels including telephone, email and live chat, assisting with everything from new orders and product enquiries through to deliveries and resolving problems with existing orders.
Full training will be provided before you begin handling live customer enquiries, with ongoing support and development thereafter.
The Role
As a Customer Service Consultant, you will be responsible for providing friendly, professional and personalised support to customers across multiple communication channels.
Your duties will include:
- Handling inbound customer service calls.
- Responding to customer enquiries by email and live chat.
- Assisting customers with placing new orders.
- Providing information and recommendations on products and services.
- Resolving order, product, delivery and despatch queries.
- Making outbound calls to customers when required to follow up enquiries.
- Troubleshooting problems and finding appropriate solutions for customers.
- Managing multiple live chat conversations whilst maintaining accuracy and service quality.
- Maintaining a professional and engaging communication style across all customer interactions.
- Working towards individual and team quality, service and performance targets.
- Recording customer information accurately on internal systems. xwwtmva
- Supporting colleagu
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Remote working/work at home options are available for this role….