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Brandand (Brand&) has over 20 years’ experience creating merchandise collections for clients across many sectors. We provide a complete service, covering design, production and quality control, through to supporting sales and marketing activity and distributing products worldwide. With strong roots in motorsport as a subsidiary of Prodrive, we are known for distinctive design and high production standards.
As an Ecommerce Coordinator, you will support the day-to-day running and performance of our online stores in a fast-paced, premium retail environment. The main focus of the role is taking ownership of customer service and order issues, making sure customers receive clear, timely and professional support. You will work closely with our warehouse and internal teams to resolve problems efficiently and accurately.
Alongside this, you will help keep our online stores accurate and well organised by maintaining product information on Shopify and supporting product data work using our internal business system (IFS). Your work will help ensure listings are correct and that reporting can be relied upon.
What you’ll own from day one:
- You will take ownership of customer service across our ecommerce stores, responding to customer enquiries, managing returns and exchanges, and resolving order issues such as delivery delays, cancellations, address changes and stock discrepancies. You will see problems through from start to finish and make sure customers receive clear, professional updates.
- You will manage order exceptions, working closely with our warehouse and fulfilment teams to investigate and resolve issues quickly. This includes checking what has happened, agreeing next steps, keeping customers informed, and making sure internal records are updated accurately so issues do not repeat.
- You will be responsible for maintaining accuracy on the Shopify website, making sure product listings are correct and up to date. This includes titles, descriptions, prices, images and product options, as well as checking key pages during campaigns or site updates to reduce errors before customers see them.
- You will support reporting and data checks, maintaining simple trackers in Microsoft Excel and pulling regular performance information from the website and reporting tools to support weekly updates. xwwtmva Accuracy and consistency are essential, as these reports are used to inform decisions.
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