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- Job title: Careline Trainer
- Location: Office based, Ringwood Hampshire
- Contract / Hours: Permanent position, 37 hours per week
- Package: Competitive salary and excellent Colleague benefits
About the Role Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood. We are looking for an enthusiastic, engaging, and knowledgeable trainer to play a key role in developing our call centre colleagues. This is an exciting opportunity to take ownership of the onboarding and training journey for new starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one. Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems, processes, products, and customer service standards. You’ll also provide ongoing coaching and support to existing team members, helping to continuously develop skills, improve performance, and maintain high-quality customer interactions. If you enjoy helping others succeed, creating engaging learning experiences, and making a real impact on team performance, this could be the perfect role for you. Your key responsibilities will include: Induction & Onboarding
- Deliver engaging induction programmes for all new call centre colleagues.
- Ensure new starters are fully equipped with the knowledge, skills, and confidence required to succeed in their role.
- Support colleagues throughout their onboarding journey, providing coaching and guidance as they transition into the team.
Training Delivery
- Deliver classroom-based and one-to-one training sessions covering systems, processes, customer service techniques, and call handling.
- Adapt training styles to suit different learning needs and encourage participation throughout each session.
- Provide refresher training and ongoing development sessions for existing colleagues. xwwtmva
Systems & Process Training
- Develop expert knowledge of our call centre systems, CRM platforms, and internal processes.
- Train colleagues on system funct
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