Service Desk Customer Liaison
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Macclesfield |Full-Time |On-Site (5 Days per Week)
Join a Team Where Customer Service Makes a Difference
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We’re looking for a Service Desk Customer Liaison to become the vital link between our customers, engineers, and service teams, ensuring every request is handled efficiently and professionally.
This is an exciting opportunity for a proactive and organised individual who enjoys problem-solving, building relationships, and making a real impact on the customer experience.
The Opportunity
As a Service Desk Customer Liaison, you’ll be the first point of contact for customers, managing service requests from initial enquiry through to resolution. You’ll play a key role in coordinating activities, keeping customers informed, and ensuring a seamless service experience.
Working closely with internal teams, engineers, and external service providers, you’ll help drive service excellence while contributing to the smooth day-to-day running of the operation.
Key Responsibilities
Act as the first point of contact for customer service requests via phone, email, and online systemsLog, prioritise, and coordinate tasks through internal service management systemsMonitor incidents and service requests to ensure timely resolutionProvide regular updates to customers, managing expectations throughout the processEscalate urgent issues or service delays where appropriateMaintain accurate records and support service reporting activitiesLiaise with engineers and service providers to ensure efficient service deliveryContribute to continuous improvement initiatives focused on customer satisfaction and service performance
About You
We’re looking for someone with a positive, customer-first attitude and excellent organisational skills. xwwtmva You’ll be comfortable managing multiple priorities, building strong relationships, and working collaboratively as part of a busy team.
You’ll Ideally Have:
Excellent communication skills, both written and verbalA proactive, flexible, and solutions-focused approachStrong organisational skills with great attention to detailThe ability to prioritise workloads and manage competing demandsA collaborative and team-oriented mindsetConfidence using Microsoft Office applicationsExcellent working knowledge of SAP……