Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.We are recruiting on behalf of a large social housing provider for a Housing Systems Support Officer to join its Systems & IT function.This is an excellent opportunity for an experienced Omniledger Pyramid user to play a key role in supporting housing management systems, users and data across a large organisation.Working closely with the Systems & IT Lead, you will provide day-to-day support to Pyramid users, helping to resolve system and data queries, maintain data quality, support testing and contribute to ongoing system improvements and projects.The Role:As Housing Systems Support Officer, you will act as a key operational point of contact for users of the Omniledger Pyramid Housing Management System.Your responsibilities as a Housing Systems Support Officer will include:
- Providing first and second-line support to Pyramid users.
- Investigating and resolving routine system and data queries.
- Supporting users with housing management processes, system navigation and best practice.
- Assisting with data cleansing, validation and data quality initiatives.
- Supporting User Acceptance Testing (UAT) for system changes, upgrades and enhancements.
- Liaising with the software provider on incidents, defects and service requests.
- Producing and maintaining user guides, procedures and process documentation.
- Supporting report validation and data analysis.
- Assisting with system administration, configuration and change activities.
- Identifying recurring issues, trends and opportunities for system improvement.
- Supporting the Systems & IT Lead with projects and operational priorities relating to Pyramid and associated business systems.
We are looking for someone with hands-on operational experience of Omniledger Pyramid and a good understanding of housing management processes and data.You will ideally have:
- Previous experience using Omniledger Pyramid in an operational or support capacity.
- Experience within social housing, supported housing, homelessness or a related environment.
- A strong understanding of housing management processes and data. xwwtmva
- Experience supporting users and resolving system queries.
- Strong analytic
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