Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Customer Service Consultant – Charity Support
Location: Ringwood, Hampshire, hybrid working once fully trainedJob Type: Temporary to PermanentSalary: £12.80 per hourPermanent Salary: £26,624 per annumBonus: On-target bonus of £2,400 per annumHours: Monday to Friday, 9.00am – 5.00pm
We are recruiting for a Customer Service Consultant to join a busy customer contact centre based in Ringwood, supporting a major UK charity and its national fundraising campaign.
This is a temporary-to-permanent opportunity, initially paying £12.80 per hour. The role will initially be office-based in Ringwood while you complete your training and become fully established in the position. Once fully trained, there may be the opportunity to work on a hybrid basis, combining office and home working.
This is a particularly rewarding customer service role where you will be supporting members of the public who are organising fundraising events to raise money for people affected by serious illness.
The Role
As a Customer Service Consultant, you will be the first point of contact for supporters taking part in a major national fundraising campaign.
You will provide friendly, professional and empathetic support across telephone and email, helping people throughout their fundraising journey.
Your duties will include:
- Handling inbound telephone calls from supporters.
- Responding to customer enquiries by email.
- Helping supporters register for fundraising events.
- Assisting with orders for fundraising materials and information packs.
- Providing guidance on paying in money raised through fundraising activities.
- Assisting with online fundraising page enquiries.
- Making outbound calls where required to follow up queries or provide additional support.
- Recording information accurately on internal systems.
- Adapting your communication style depending on the individual and nature of their enquiry. xwwtmva
- Handling potentially sensitive or emotional conversations with compassion and professionalism.
- Working towards individual and team
Please click on the apply button to read the full job description
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