Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Technical Support Engineer – Fire & Security
£35,000 – £40,000 DOE | 7:00am – 4:00pm | Permanent
Think Recruitment are working with a well-established specialist fire protection business that manufactures and installs fire doors, to recruit a Technical Support Engineer to join their growing team.
This is an excellent opportunity for someone with a fire safety and technical background, particularly experience with Fire Risk Assessments (FRA), electrical systems and fire alarm systems, who is looking to take their career into a varied technical support role.
The successful candidate will provide technical, operational, and administrative support across the company’s installation, servicing, commissioning, and aftercare functions.
You will act as a key point of contact for engineers, Project Managers, customers, and internal teams, helping to diagnose technical issues, coordinate information, and ensure projects and service activities are delivered efficiently and to a high standard.
The Role
As a Technical Support Engineer, your responsibilities will include:
- Acting as the first point of contact for technical and engineering support queries.
- Providing technical guidance to engineers, Project Managers, and customers.
- Supporting the diagnosis and resolution of technical faults.
- Reviewing and interpreting Fire Risk Assessments (FRA) and associated technical information.
- Providing support relating to fire alarm systems and electrical installations.
- Assisting with the identification of parts, components, and replacement requirements.
- Supporting engineers with technical queries during installation, servicing, commissioning, and aftercare.
- Escalating complex technical issues to senior engineering teams where required.
- Supporting the planning and coordination of service activities.
- Maintaining accurate technical records, databases, and documentation.
- Reviewing service reports and technical information for accuracy and completeness.
- Supporting compliance and quality assurance activities.
- Assisting with technical investigations, defects, customer concerns, and non-conformances. xwwtmva
- Responding to customer technical queries in a professional and timely manner.
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