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Shipping and Customer Service Coordinator
Location: Site / Home based HybridContract: Permanent, Full timeHours: Monday to Friday 9.00am 5.00pm (Flexibility as required)
At Accubio Ltd, we develop and produce innovative diagnostic technologies that make a real difference to global healthcare.
Were looking for a customer service focused individual looking to join our team as a Commercial Support Coordinator, Responsible for supporting wide range of commercial activities to drive business growth whilst ensuring delivery of customer requirements and products are achieved.
Why this role matters:
As our Customer Service team, youll play a key role in ensuring delivery of products and be part of a growing global company and help shape our Customer Services!
Youll be joining a collaborative and supportive team who are driven to make a positive difference to peoples healthcare. Full training will be provided to support you grow in the role.
What youll be doing:
Your day-to-day will be varied, processing customer orders from order receipt to shipping and invoicing using ERP system Netsuite and generating relevant paperwork. This will involve liaison with customers on order requirements and with 3rd party logistics providers on freight costs and shipping terms.
Key responsibilities include:
Processing customer orders from order receipt to shipping and invoicing using ERP system Netsuite and generating relevant paperwork. Tracking progress of orders to ensure timely delivery whilst maintaining excellent communication and relationships with our global customers and logistics service providers. Control allocation of product to customers by reviewing available stock qty, production schedules and customer requirements. Update of sales forecasting tools to ensure correct information. Participate in department and customer related meetings and conference calls where necessary. Liaising with departments and sister companies to ensure orders are delivered on time in full and to the customers specifications. xwwtmva Liaising with freight companies to calculate and collate freight charges and product information for submitting customer quotations and orders. Identifying needs for improvements in processes and initiating
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