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Due to continued growth, our client is delighted to offer a brand-new permanent opportunity to join their successful and expanding business based in Cheltenham. The company specialises in the manufacture of specialist equipment, and as a Customer Service Administrator, you will become part of a small, friendly sales administration team. You will be responsible for responding efficiently to incoming enquiries and orders, alongside managing a range of associated administrative duties.
General administration tasks as follows:
– Processing sales orders / quotations based on customer requests and enquiries in a timely manner
– Responding to customer inquiries providing product and / or service information
– Addressing customer complaints and providing resolutions promptly
– Maintaining detailed records of all interactions with customers
– Liaise with management on all bespoke requests sourcing prices for products and delivery from suppliers
– Sourcing parts/raising purchase orders with suppliers.
– Submitting customer invoicing
– Follow up all open quotations generating reports for management
Candidate Attributes:
– Proficient with Microsoft Office.
– Excellent communication skills.
– Excellent organisational skills.
– Ability to work to deadlines.
Hours – Monday Thursday – 8.30am 4.30pm & Friday 8.30am – 2pm
Salary – Approx. xwwtmva £28k depending on experience + discretionary annual company performance bonus (approx. £2k) + 25 days holiday + bank holidays
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