Regional Head of Customer Success & Service Excellence

Sapiens seeks a Regional Lead, Customer Service Management to direct strategic and operational excellence for a regional CSM organization in an enterprise SaaS setting. You will build, scale, and manage a high-performing pod aligned to six operating pillars and global service delivery standards, driving renewals, expansion, and advocacy through AI-enabled capabilities.

You will own regional P&L, lead globally distributed teams, and partner with Cloud Ops and Product on systemic issues, while

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