We are currently recruiting for an experienced Customer Support Manager to join a leading organisation within the aviation and aerospace sector based in Oxford.
This is a key customer-facing position responsible for managing the end-to-end delivery of Support & Services activities for civil aviation customers and operators across the UK and Ireland.
The successful candidate will act as a primary point of contact for customers, ensuring requirements are effectively managed while coordinating closely with internal departments and wider international teams.
The Role:
As Customer Support Manager, you will be responsible for developing strong, long-term customer relationships while ensuring a consistently high level of service.
Your responsibilities will include:
- Managing day-to-day customer requirements relating to Support & Services activities.
- Acting as a key interface between customers and internal operational teams.
- Coordinating across multiple business functions to ensure customer requirements are delivered effectively and on time.
- Managing complex customer situations and resolving operational issues.
- Building and maintaining strong relationships with civil aviation customers and operators.
- Supporting strategic customer initiatives aimed at improving customer satisfaction, retention and long-term business growth.
- Hosting customer meetings, including senior-level and strategic discussions.
- Presenting information and solutions clearly to multiple stakeholders.
- Working closely with internal and external stakeholders to identify practical solutions to customer requirements.
- Supporting commercial and operational activities relating to customer services.
Skills & Experience:
To be considered for this position, you will ideally have:
- Working knowledge of Part 145 and Part CAMO regulations.
- A strong understanding of aviation operations, ideally within the helicopter or rotary-wing sector.
- Previous experience within a customer support, customer services, operations or account-management environment within aviation.
- Strong communication, negotiation and relationship-management skills.
- The ability to work effectively across different departments and with stakeholders at all levels.
- Experience managing complex customer or operational situations.
- Excellent attention to detail and a solutions-focused approach.
- The ability to operate effectively within a demanding, fast-paced environment and work to customer and operational deadlines.
- Confidence hosting senior-level customer meetings and presenting to multiple stakeholders.
The Opportunity:
This is an excellent opportunity to take on a highly visible position within an established aviation organisation, working closely with civil aviation customers and a broad network of operational, technical and commercial stakeholders.
The position would particularly suit someone with a strong aviation background who combines technical/regulatory understanding with excellent customer and stakeholder-management skills.
Location: Oxford, Oxfordshire
Contract: Permanent
Hours: 37.5 hours per week, Monday-Friday
Travel: Please note that this position will involve travel to customer and operational sites as required.
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