Incident & Problem Manager — Continuous Improvement

Yorkshire Building Society is seeking an Incident & Problem Coordinator to join our Technology Services team in Bradford. You will support major incidents, log and manage problems, and drive continual improvement within ITIL-aligned processes.

This role offers hybrid working with home-based flexibility and on-call hours on a rotation. You will develop knowledge transfer to the Service Desk and collaborate with stakeholders to optimise services, delivering clear communications.

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